Andover Privacy Policy

1. Information Andover Collects

Andover collects and processes several types of personal information, including:

2. How Andover Uses Your Information

Andover uses your personal information for the following purposes:

• Service Provision (Contract Fulfilment):
  • Processing and administering your Andover vehicle rental bookings and agreements. Verifying your identity and confirming you meet Andover rental requirements. Coordinating vehicle pickup and return procedures. Processing payments and managing deposits and other charges.
• Andover Customer Communication (Legitimate Interest/Contract Performance):
  • Sending Andover booking confirmations, itinerary updates, and rental account information. Responding to your inquiries and delivering customer support related to reservations. Notifying you of changes to Andover services or applicable policies.
• Andover Marketing (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters, and service updates where you have consented or where Andover has a legitimate interest. You can opt out at any time.
• Andover Service (Legitimate Interest):
  • Analyzing website usage to improve Andover's user experience and functionality. Conducting research to refine Andover's vehicle fleet and service offerings.
• Andover Compliance (Legal Obligation):
  • Complying with legal, regulatory, and tax requirements for Andover. Preventing fraud and protecting service security. Resolving disputes and enforcing Andover's terms and conditions.

3. Shared Information

Andover may share your personal information with:

• Andover Partners: Third-party companies that assist Andover in delivering its services, such as payment processors, IT support providers, and maintenance services. These vendors are contractually required to protect your data.

Andover does not sell your personal information to third parties for marketing purposes.

4. Data Protection

Andover implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. No internet transmission or electronic storage method is 100% secure, and absolute protection cannot be guaranteed.

5. Retention Schedule

Andover retains your personal information only for as long as necessary to accomplish the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations. Retention periods vary by the type of information and the context of processing.

6. Your Entitlements

Under UK data protection law, Andover recognises the following rights:

• Right of Inspection: Request a copy of the personal information Andover holds about you.

To exercise these rights, please contact Andover using the details below.

7. Cookie Use and Tracking

Andover's website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Andover Policy Updates

Andover may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. We encourage you to review this policy regularly.

9. Contact Andover

For questions about this Privacy Policy or our data practices, please contact Andover: